Why Outsource?
Inbound calls are a powerful and productive way to generate revenue, companies leave a great deal of revenue on the table by not dealing with all calls they receive efficiently, yet it is difficult to estimate staffing and training requirements in-house, and even more difficult to maintain them. Many companies now realise it is more cost effective to leave that to a professional call management environment where all calls are dealt with and recorded professionally and you are charged accordingly.
Contact Centres Offer:
- Extended opening hours (tailor made to your requirements)
- Cover for ‘ seasonal spikes’
- Sophisticated technologies to ensure all calls are answered and recorded in a timely manner.
- Consistent service quality across channels – Can handle email and web enquiries within a set time deadline.
- Valuable response rate and customer intelligence.
- Lower costs.
